Cassandra and Clarke Robinson

Cultural Care Au Pair survey results keep getting better!

Posted by: crobinson on January 16, 2010

This past Fall, Cultural Care Au Pair launched another customer satisfaction survey to our host families…and the consensus is that they are overwhelmingly happy! To share few of the stats:

• 96% of host families are satisfied with the quality of childcare that their au pair provide
• 95% are satisfied with the support provided by their Local Childcare Coordinator
• 97% are pleased with the choice they made to use the services of Cultural Care Au Pair
• 96% would recommend the services of Cultural Care Au Pair to other families:

We’re thrilled with these results, which are certified by independent survey company Discovery Surveys, Inc. In fact, our participation rate (52% of active host families this time around) and the results themselves have improved each of the four times we have administered the surveys (spring and fall of 2008 and spring and fall of 2009). For more detailed results, go to our corporate website.

Thank you to our current host families for partcipating and for helping us to further improve our program!

Finding the perfect au pair made easy

Posted by: crobinson on January 16, 2010

Cultural Care Au Pair offers 3 Ways to Match
Cultural Care Au Pair host families now have the ability to review even more applications and au pair profiles with our new 3 Ways to Match, a program feature that let’s host families select the style of matching that best suits their needs. Host families can now search through multiple candidates on their own timeframe, set an appointment for a consultative matching session or work one-on-one with a placement manager who carefully selects possible matches. Best of all, our 3 Ways to Match allows you to enjoy the benefits of all three matching styles to help you find the right au pair for your family.

To get started
Whether you’re a new family to Cultural Care Au Pair or have already hosted an au pair, our 3 Ways to Match makes it easy for you to begin reviewing au pair candidates right away. Simply fill out your new or repeat application. Once it’s processed, you can log into your account and begin matching. Here’s how it works:

Personalized, exclusive matching
Enjoy the benefits of our trademark one-on-one matching. Your placement manager will select carefully screened applications for you to review based on your family’s unique needs. Each au pair is exclusively reserved for your family’s review, which means no two families are contacting the same reserved au pair candidate at the same time.

Consultative matching
Review our pool of au pair candidates in real time by setting up a consultative matching appointment by phone with your placement manager. This highly effective method allows you to carve out time with your placement manager to review available candidates who are not being reviewed by other families. At the end of the appointment, you have the opportunity to have up to three candidates maximum reserved for your family exclusively.

Search & Select
An enhancement to our current profile review system, this new feature offers families the ability to build a list of au pair profiles available for review. Families can narrow the search field and request, for example, a driver, a second year au pair or someone available now. If you find a candidate of interest to you, you may add the au pair to your list and notify your placement manager of your interest by clicking the Notify Placement Manager button. Your placement manager will review your suggested matches and place up to three of those matches into your host family account for further review of their full application.

Sample & Save - try our 3 “Ways to Match” risk free
Now for a limited time only, host families who apply to Cultural Care Au Pair will have the opportunity to try our 3 Ways to Match FREE. New families who submit an application from January 14th to January 19th, 2010 and take an au pair into their home by October 22, 2010 will have the $75 application fee waived, in addition to our $275 au pair selection fee waived. In addition, families applying will also receive a $500 discount off the program fee - a total savings of $850!

There’s never been a better time to begin your search for an au pair. For more information about our 3 Ways to Match or our limited-time-only $850 discount, contact me today at (650) 515-9713.

Au Pairs Skate into Winter!

Posted by: crobinson on December 23, 2009

In early December the Cultural Care Au Pairs in San Mateo, Foster City, and Belmont spent some time on the ice at Belmont Iceland. This was the first time ice skating for a few au pairs, like Angélica from Brazil and Idalidis from Panama. Others showed off their ice skating skills, Mely from Switzerland commented that “Back home my mom likes to go ice skating and we normally go skating every Sunday in the Winter.” With the San Francisco Bay Area’s mild winter weather, the chilly ice rink helped many au pairs feel like it was truly Winter.